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Directory Concepts help clients transform to a sustainable, collaborative and adaptive organisation, addressing all of strategic and operational levels, and the supporting infrastructure. |
Our strategy to the development of support services is structured and comprehensive. The market and the needs of our clients are constantly evolving. Enterprises are on the lookout for partners that have a comprehensive suite of service offerings and who will allow them to pick and choose between different service levels according to their specific business requirements – and budgets. By applying our product lifecycle management capabilities, we are able to constantly refine and tweak our support services to remain responsive and relevant to the unique requirements of our client base as well as changing macro-economic trends. Our Maintenance Options include traditional break-fix support within the agreed service levels which includes. Multi Vendor Management Incident Management Service Levels Engineer to Site We have preferred access to the latest technologies, advanced training opportunities and co-marketing efforts, which gives our clients the benefits of quick-to-market, innovative solutions. Directory Concepts is certified to the highest levels with many of the world's leading technology producers, including Microsoft, Novell, IBM, Oracle, Quest, Fortinet, HP and RSA. |
